Hassle-Free Exchange Policy

Hassle-Free Exchange: We've Got You Covered

If you receive a defective product or if the wrong item is sent to you, simply reach out to our dedicated customer support team within 2 working days of receiving your order. We will guide you through the easy and convenient exchange process to make things right.

Here's how our hassle-free exchange policy works:

1. Contact our customer support: Get in touch with our friendly customer support team via phone/email/live chat. Provide them with your order details and explain the issue you have encountered.

2. Verification and guidance: Our team will verify the issue and guide you on the next steps. They may request supporting evidence, such as clear photographs or a detailed description of the problem, to expedite the process.

3. Return or replacement: Depending on the nature of the issue, we will either arrange for the defective or incorrect item to be picked up from your location or provide you with instructions for returning it. Once we receive the item, we will promptly initiate the exchange process.

4. Swift resolution: Upon receiving the returned item, we will thoroughly inspect it to confirm the defect or incorrect product. We will then swiftly process the exchange and dispatch the correct item or a defect-free replacement.

We believe in making the exchange process as seamless as possible for you, ensuring minimal inconvenience. Please note that our exchange policy is subject to certain terms and conditions, which may vary based on the product category.
Your satisfaction is our top priority, and we are committed to resolving any issues promptly and efficiently. Shop with confidence at Indieroots By Réné, knowing that we've got you covered with our hassle-free exchange policy.